Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center incorporated into our Online Control Panel. It boasts an ever–growing knowledgebase with commonly asked questions and exhaustive help articles compiled by our professional technical support staff.

  • Top quality support service

  • How–To Videos

  • If you’d like to see how an action is executed or how a problem is settled, rather than just reading about it, check out our collection of instructional video tutorials. They address different issues and will help you swiftly find your way around our Online Control Panel.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer service and include a one–hour ticket response time guarantee. Our accomplished technical support engineers will be available to you day and night and will resolve any issue that you might possibly come across within less than 60 minutes after the support ticket submission. In the majority of instances, a response will be given to you within twenty minutes.