Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We offer a 60–minute response guarantee for any trouble ticket or email that you submit to our help desk staff. We’ll speedily reply to all typical queries and forward the issue to our server admins if any additional assistance is needed. If you make use of our Optional Managed Services package, we will complete any of the included server management services at a time that has been agreed upon preliminary.

  • Top quality support service

  • A Top–Class Help Desk Service

  • We will be online for you 24–7 to respond to any inquiries that you may have connected with our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help handling server management procedures, you can check out our Optional Managed Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Online Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functions is a very convenient integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of instructional articles also video versions that show all the actions that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Online Control Panel.