Though this isn't the keyfactor in order to identify a trustworthy cloud hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and speak with a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to get in touch with someone when you need assistance. The phone support for website hosting services may vary from general to dedicated, thus the problems which can be resolved with a phone call vary depending on the particular service provider. Generally, these matters are more basic and feature billing or 1st level tech issues as more difficult issues often require a support ticket where both you and the sysadmins can follow the proceedings with a given situation. Nonetheless, being able to call your provider can save you lots of time and efforts for the countless tiny problems that will eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

We know that the option to consult with a live agent is rather important, so we have three support lines globally (USA, UK and Australia) and you're able to contact us on the phone for 14 hours a day. If you consider obtaining one of our Linux cloud packages, for example, you'll be able to call us and learn more about our solutions before placing your order so as to be sure that we meet all system requirements for your web sites. Following the purchase, you'll be able to call us about all of the sales and / or billing difficulties you may experience, or get any type of general or basic tech info that you need. We have tried to find the balance between telephone and ticket support, so for strictly technical matters you can use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you if you have any questions about the semi-dedicated server packages that we supply. Whether you would like to find out more about our plans, you have a billing issue or some general issue, you can just give us a call. Although some more complex troubles may require a ticket so as to give time to our tech support crew to investigate, we'll help you with numerous technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in another country, we also have an international number where you are able to reach us.