If you ever have any queries related to your web hosting package or if you encounter a problem with your sites, you will need to get in touch with the hosting provider’s help desk support team. It may not make any difference how fast they will respond if you’ve got a general query, but an issue such as a misapplied web app update, for example, may result in your website becoming broken or invisible online. And the longer you have to wait for the support team to assist you, the longer the website will be offline. If you offer services or goods online, any outage will affect your site in a bad way and you can lose existing or prospective clients. Many hosting providers, predominantly resellers, reply to e-mails and trouble tickets within twenty four hours, but in the electronic sphere that’s way too long, as customers will scarcely ever revisit a site that’s not working properly over long intervals.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using any of our Linux cloud packages and you have a question or experience an obstacle, you can get in touch with us 24/7/365 by submitting a tech support ticket or by writing an email and we’ll make certain that you receive a response in no more than an hour. In case the issue can be solved, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we’ll give you all the required info – what settings to check, what workable solutions to try out, etc. Normally, you’ll obtain a response within thirty minutes max, which suggests that waiting for hours and hours or even for more than a day to obtain help is something inconceivable. Our 60-minute reply guarantee is valid for any inquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand precisely how important it is to get timely support, we guarantee that you’ll never need to wait for more than one hour to get an answer to any trouble ticket that you post through your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait around for more than twenty-thirty minutes and this is valid for any query regardless of what its nature is – technical, billing or general. Additionally, our client and tech support team will be at your service 24x7x365, which goes to say that even if you send a ticket during holidays, you’ll always obtain a fast reply, which will include the answer to a question, the solution to a problem or the details needed to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to waste a whole day waiting around for an answer like you would with lots of other hosting providers.