A ticketing system is the most widely used means of correspondence that web hosting providers offer to their clients. It is most often part of the billing account and is the easiest way to handle a problem that takes a certain period of time to investigate or that has to be forwarded to a server administrator. Thus, all responses added by either party will be stored in the exact same place in the event that someone else needs to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, which means that you’ll need to log in and out of no less than two accounts in order to do some operation or to get in touch with the company’s customer service team. If you would like to manage a number of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. Besides, it can take significant time for the provider to answer your tickets.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud packages include an integrated trouble ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will allow you to manage everything related to the hosting service itself in one place – invoices, web files, emails, trouble tickets, etc., eliminating the need to go through different interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks of the mouse without ever signing out of your Control Panel. During the process, you can pick a category and our system will present you with a number of help articles, which will provide you with more info and which may help you resolve any given issue before you actually open a ticket. We guarantee a support ticket response time of no more than one hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with us and you want to contact our support team representatives, you will be able to post a ticket straight from your Hepsia hosting Control Panel instead of going through a totally different technical support platform like you will need to do with most web hosting companies on the market. Our integrated ticketing system will permit you to post a new ticket without difficulties and to browse through older tickets using a clever search box. Additionally, you’ll be able to check the relevant knowledgebase articles that our system will offer you in accordance with the category that you select for your new ticket. You can carry out all the above-mentioned procedures without logging out of your Control Panel at any time, so if you encounter any problem or have a question, you can touch base with our support engineers and resolve the specific problem in less than one hour via one single support platform.