Being able to communicate with your cloud hosting provider any time you have any type of questions or experience any issues is important and how quickly they will answer back and take action is often crucial, in particular when your web site is business-oriented, as longer downtime often means losing potential clients. The support options are also an easy way to identify genuine providers from resellers. The latter typically answer just to e-mails or support tickets and you will need to wait for a whole day or more in order to receive a response. In case your trouble calls for a couple of responses, you may end up losing a few days so as to get a basic problem fixed. With a legitimate and reputable web hosting supplier, you will be able to contact the support team at any moment and receive a quick reply no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance right away, that's why our cloud hosting services come with 24/7 tech support along with various options for communication. If you don't have an account yet, you can easily give us a call or come on our live chat and talk to a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up ordering a service that you can't use effectively. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. In contrast to the majority of providers out there today, we respond to all the tickets within one hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to get timely help, especially if your site is not functioning efficiently for whatever reason. Our Linux semi-dedicated packages feature 24/7 customer and tech support, consequently in case something happens, you'll be able to use plenty of ways to contact us - telephone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and general matters, so that in case you don't have an account yet, for instance, you can get extra information about our services, or we can assist you with less complex technical issues. The other two methods are for strictly tech issues or anything which is more time-consuming since it's more convenient to track the communication between you and our tech support team. The warranted max response time for them is only one hour, the actual one - 15-20 min, so you will not have to wait for a whole day in order to receive support as you may need to do with various other providers.

24/7 Customer Support in VPS Web Hosting

In case you acquire a virtual private server through us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you are an active customer and you need assistance with some technical issue which requires longer time to analyze or resolve, you're able to open a ticket through your billing account or you'll be able to send an e-mail and we will handle the problem and send you an answer within one hour. The reply time is warranted 24/7, which includes holidays and weekends, but for many problems it takes a maximum of half an hour to receive support. The support service covers your VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max reply time warranty, you will get quick support when you obtain a dedicated server from our company. Our customer and technical support crews are available 24/7/365, therefore if you open a ticket via your billing account or you send an email about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the better option when the issue involved needs longer time to be solved or when it has to be forwarded to our administrators, as it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.