Many users who start using their 1st hosting account, or change companies, normally have questions with regard to how specific operations are carried out or come across complications when setting up different things like e-mails, website settings, and so on. This is the reason why, many companies have compiled documentation with frequently asked questions and issues so as to help their clients get information swiftly and seamlessly. Consequently, the client care staff can dedicate more time to real issues that some customers may be encountering, because the solution for the minor things will be available online and customers can fix them without getting in touch with the technical support team. Having thorough documentation is vital, especially for new users without any prior experience at all, as the hosting service involves a large number of functions and many people can become baffled about what to do. A good knowledge base can both help you perform the procedures that you need and get to know how the hosting service functions as a whole.

Extensive Online Documentation in Cloud Hosting

If you have ordered your first cloud hosting account from our company or have moved your website over to us, you will grow accustomed to our services and our in-house built Hepsia hosting Control Panel in a jiffy thanks to the fact that we have prepared an in-depth web-based knowledge base where you can find all the info that you’ll ever need – both general info with regards to the hosting service as a whole and more specific info about the separate functions that you can make use of and the issues that you could stumble upon. The articles are located in two places. The entire article list is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each Control Panel section too. You can discover how to do basically everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles include exhaustive guides, so you will never get lost because of an ambiguous text. Naturally, if you have a more specific problem and you cannot find anything about it in our knowledge base, you can contact our technical support team members 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated packages, will allow you to access the detailed online documentation that we’ve compiled for you. The articles feature generic information on our web hosting services, how-to tutorials about the separate features that you can make use of, as well as troubleshooting guidelines that can help you fix common problems that you may confront. The topics that we’ve covered encompass basically everything, from uncomplicated things such as how to host a brand-new domain name in the account, to more intricate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available on the right side of the page that you’re on, whilst the complete article collection can be accessed through the all-encompassing Help section.